Exchange or credit note within 10 days by providing the Invoice. Item has to be returned in its non-open original package. No refund. Please note that all shipping costs including return costs will be at your expense, and the shipping costs for a new shipment, in case of an exchange will also be your responsibility. In the event we sent you the wrong item, we will cover related shipping costs. Every item is checked before shipping. If a manufacturing defect requiring an exchange is discovered, please contact us within 5 working days following the purchase or delivery, so we can assist you efficiently. We can replace the faulty part, or if necessary, the whole item.
Once the parcel is dependent upon the carrier, Bluecony Inc. disclaims all responsibility of eventual damages or delivery delays. The carrier will be responsible. If you are not present at the delivery address mentionned on your Order Confirmation, you will be responsible to communicate with the carrier. Products will not be shipped to Post Office boxes. If the parcel is delivered damaged, it is your responsibility to : For insurance purposes, even if the parcel seems slightly damaged, write « damaged parcel » on the delivery slip when delivered. This is EXTREMELY important. If the parcel is considerably damaged, you must refuse delivery. The damaged parcel will be returned and we will ship you a new one. If you refuse the delivery, please notify us so we can expect the return shipment.
The period of the guarantee shall commence with the initial purchase of the product and shall run for 90 days. The beginning of the period of the guarantee shall be the date of the invoice. Applicability of guarantee We will perform the guarantee in the event that material faults or manufacturing faults should become evident with our product during the period of the guarantee and our product is no longer suitable for its intended use. A guarantee claim shall not be permitted if any of the following apply: . The fault is the result of improper usage or handling. . The product has not been assembled/cared for/used in accordance with our instructions for assembly and care. . The product has not been used in the manner intended. . The product has not been purchased to a dealer authorized by Bluecony Inc. IKUKO can be dismantled and is expedited non assembled. To assemble the bench accurately, please match the symbols on the feet with the matching symbol on the top. Feet can be assembled only one way. Contact us for any further questions or details related to this guarantee.
In front of the development of the new communications tools, it is necessary to pay a particular attention on the protection of the private life. We make a commitment to respect the confidentiality of the personal information which we collect. The information you supply is protected in pursuance of the Law on the protection of the personal information. Use of the personal information Your personal information is collected by means of forms, namely the Order forms as well as by exchanges of emails between the user and the company Bluecony Inc. The information collected by Bluecony Inc., with the consent of the user and registered in its database, allows Bluecony Inc. to send to the user printed or electronic documentation, to answer to information requests, to process a reservation or purchase of a product or a service. Collecting private information We collect the following information : Surname First name Postal address Zip code Email Phone number Right of access We make a commitment to recognize a right of access and rectification to the concerned persons avid to consult, to modify, even to cross off their personal information. Right of opposition and withdrawal We make a commitment to offer a right of opposition and withdrawal for your personal information. The right of opposition is the possiblity offered to the Internet users to refuse that their personal information is used in certain purposes mentioned during the collection. The right of withdrawal is the possiblity offered to the Internet users to ask that their personal information doesn't appear any more, for example, in a mailing list. To be able to exercise these rights, you can contact us at our legal address mentioned at the bottom of page. Transmission of the personal information Bluecony Inc. does not transmit or sell any private information about its clients, unless it serves a precise demand required by the client with the consent of the client. Security of the transactions We chose to us PayPal as our online and secure payment facility. At no time we shall have access to your banking data which will be protected by the security service of PayPal, which has the sole responsibility. To know more about PayPal, please visit the site www.paypal.ca Copyrights The presentation and each of the elements, including the name of domain, the trademarks, logos, drawings, illustrations, texts, graphics and the other files appearing on www.benchikuko.com, are protected by the current laws on the intellectual property, and belong to Bluecony Inc. or are the object of an authorization of use. It is strictly forbidden to use or to make a bad use of trademarks appearing in this Web site or of other contents of this one. No element composing www.benchikuko.com can be copied, reproduced, modified, republished, downloaded, distorted, passed on or distributed in any way, whatever support it is, in a partial or complete way, without the written authorization and the prerequisite of Bluecony Inc. Bluecony Inc. will make respect its intellectual property rights in all the measure allowed by the law. Legislation The site and its contents are governed by the laws of Canada, and any possible dispute relating to it will be subjected to the competence of the Canadian courts. Bluecony Inc is not responsible for any modification, suspension or interruption of the site. Legal address : Bluecony Inc 102-6750 Esplanade Montréal (Qc) H2V4M1 Tel 1 855 380 3387 firstname.lastname@example.org